Shipping policy
SHIPPING POLICY
At WAYVADE, our priority is to deliver your orders as safely, reliably, and promptly as possible. Please review our shipping policy below.
Order Processing Time
All orders undergo careful quality control, packing, and sorting before departure. We require 2 to 3 business days to prepare your order for shipment.
Orders placed over weekends or public holidays will begin processing on the following business day.
Once your parcel is handed over to our international air freight logistics partners, an automated shipping confirmation email containing your official tracking number will be sent to the email address provided at checkout.
Delivery Timeframes
Our standard estimated delivery timeframe is 6 to 9 business days from the date of shipment.
Please Note: Quoted delivery times are commercial estimates and not strict guarantees. Actual delivery speeds may vary based on recipient country, customs processing delays, regional carrier efficiency, peak holiday shopping volumes, or adverse weather conditions beyond our direct control.
Shipping Rates
We are proud to offer FREE Standard Shipping on all eligible orders across our store. Any optional express priority handling or shipping insurance add-ons selected during checkout will be clearly itemized before order finalization.
Order Tracking
Once your order has been dispatched, you can track its movement in real-time using the tracking link included in your confirmation email, or by visiting the Order Tracking page on our website.
Delivery Address Accuracy
Customers are solely responsible for ensuring that their shipping address is entered completely and accurately (including apartment, suite, street, and postal code details).
WAYVADE is not liable for delayed deliveries, packages marked as undeliverable, or parcels returned to sender due to incomplete, misspelled, or vacated addresses submitted by the buyer.
Customs, Duties & Import Taxes
For international shipments, customers are responsible for any applicable import duties, customs fees, tariffs, or local value-added taxes imposed by destination border authorities according to local statutory regulations.
Delays and Exceptional Circumstances
WAYVADE is not responsible for shipping delays caused by circumstances beyond our reasonable control, including but not limited to:
* Carrier delays
* Customs inspections or clearance procedures
* Severe weather conditions
* Strikes or labor disputes
* Transportation disruptions
* Government actions
* Force majeure events
If your order has not arrived within the expected delivery timeframe, please contact us at wayvade@gmail.com and include your order number.
Proof of Delivery & Delivery Disputes
Once the carrier tracking status updates to "Delivered" (e.g., USPS, FedEx, DHL, or local postal partner), our delivery obligation is fully discharged in accordance with standard commercial trade practices. We are not responsible for packages stolen after confirmed delivery ("porch piracy") or mailbox tampering. If your tracking indicates delivered but you cannot locate the parcel, please check with household members, inspect secondary drop locations, and file a Missing Mail report with your local postal carrier.
Lost or Damaged Shipments
If tracking indicates that your parcel was damaged upon receipt or lost in transit, please contact our support team at wayvade@gmail.com within 48 hours of confirmed delivery with your order number and documentation. We will gladly arrange a free replacement at no extra charge.
Store: WAYVADE
Support Email: wayvade@gmail.com
Website: https://wayvade.myshopify.com